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Customer Service

Order and delivery

We send all orders with an amount above € 60.00 for free! This is only valid for delivery within Belgium. For delivery within the Netherlands and Luxembourg a minimum order value of € 65.00 applies.

After you have placed an order on our webshop, you will receive a confirmation by e-mail.

We ship your order with a track & trace code. You will receive this code by mail on the day of dispatch with which the package can be followed via the internet. You can expect the package up to 4 working days after placing the order.

For orders below the minimum order value we charge the following shipping costs:

Shipping to Belgium: € 5.99

Shipping to the Netherlands: € 6.99

Shipping to Luxembourg: € 7.49

We only deliver within Belgium, the Netherlands and Luxembourg.

Pay

At Chrisal you can pay safely online. After placing your order you will enter the checkout process.

We give you the possibility to make the payment via:

- Bancontact / Mister Cash

- iDeal

- Credit card

This is done online with us by the secured internet checkout of Mollie. This means that we ask you to pay in advance.

Return or exchange

Are your articles not expected? That can occur naturally and that is fortunately no problem with us. We are only satisfied when the customer is! Because we are constantly improving our service and products, we would like to ask everyone to fill in this return form as completely as possible and to send it along in the return shipment.

For every product that is returned, the article name and reason can be entered. The reasons are listed under the heading 'Reasons for return'. We kindly ask everyone to fill in as much feedback as possible under the heading 'Comments return'. Filling in a reason for return is not mandatory.

All items must be returned unused, undamaged and in original packaging.

You can return your purchases to us within 14 days of receipt of your order to:

Chrisal NV

Priest Daensstraat 9

3920 Lommel Belgium

 

The costs for returning the package are at the expense of the sender. The amount can vary per package. No time to return the article within the specified 14 days? No problem, you can use this contact form within the above term to give information about your return. This gives you two weeks to still send the package.

Provided the above rules are fulfilled, the purchase price will be refunded as soon as possible, within 14 days days after your package is received, via the payment method you use.

Your purchases can easily be exchanged by returning the items to be replaced and then placing a new order on the website.

In this way you are assured that the article is still in stock. Unfortunately, we can not settle orders with each other.